Frequently Asked Questions

Clarity4Couples offers free short quizzes and in-depth, paid questionnaires for relationship reflection, with optional AI-generated summaries based on your own answers — designed for self-reflection and personal growth, not as a substitute for professional therapy.

There are also more than 100 free guides: plain-language articles on common relationship questions, from first dates to life after a breakup, free to read with no account needed.

Quizzes are short and completely free — 8 to 18 questions, scored instantly, no payment ever required, and no account needed to take one. Questionnaires go much deeper: most run well over 80 questions across many sections, with the first section free and full access unlocked for a one-time $49 payment. Only questionnaires are eligible for optional AI Analysis.

Not to read a guide or take a quiz. Every guide is free to read without an account, and anyone can answer a quiz and see their result without registering. A free account unlocks the detailed breakdown behind that result and lets you keep going with more quizzes. You can answer Section 1 of any questionnaire without an account too: your answers stay in your browser tab until you create a free account to save them. Creating an account never costs anything, and no payment is needed until you choose to unlock a full questionnaire.

Yes, always. Every quiz is free from start to finish with no purchase required, including your results. You can take one and see your score without even creating an account; a free account shows you the detailed breakdown behind it, and a membership keeps your results and tracks them over time.

They are sent to our servers only so the quiz can be scored, and then discarded — we don't store them, don't create a profile for you, and don't try to work out who you are. Your browser keeps an encrypted copy of the result for the rest of your visit, so if you create a free account you'll see the detailed breakdown without answering everything again. Close the tab, or finish signing up on a different device, and that copy is gone — you'd simply take the quiz again from your account.

The guides are plain-language articles on common relationship questions, grouped by stage, from wanting a relationship and first dates to life after a breakup. There are more than 100 of them at clarity4couples.com/guides, and every one is free to read, with no account needed.

Most guides end with a quiz or questionnaire on the same topic, if you want to go further, but reading a guide never requires one. Guides on topics that can involve someone's safety include a note naming where to get help. The guides are for reflection and general information, not a diagnosis or a substitute for talking with a licensed professional.

The first section of every questionnaire is always free, so you can feel the depth and tone before committing. Unlocking a full questionnaire costs $49, which also includes 3 AI Analysis credits to get you started. If you use those up, additional AI Analysis credits are available in packs of 5 for $29.

Sometimes. Any offer running now, and the terms of past offers, are at clarity4couples.com/offers. An offer's discount is applied automatically and shown before you pay.

Offers can't be combined with promotion codes, including welcome codes. A welcome code you can't use during an offer stays usable afterward.

Yes — Section 1 of every questionnaire is free to answer, and you don't need an account to start. Create a free account to save your answers. You'll see the remaining sections once you unlock full access, and your progress is saved so you can return anytime.

An optional membership ($9.99/mo or $49/yr) enables storage and long-term tracking of your completed quizzes and questionnaires over time, including across different partners. It's not required to take a quiz or questionnaire once — it's for people who want to revisit their history later.

Yes. From your dashboard, choose "Gift access" on a questionnaire and enter your recipient's email. You pay the price shown at checkout, and they get an email with a link to sign up or log in and claim it for free. Some questionnaires ask a few quick yes/no questions before you can gift them, to help make sure gifting is appropriate for the situation.

There's no need to — every quiz is free for anyone to take, without even creating an account. Gifting only applies to paid questionnaires.

Choose the Partner-Use version from your dashboard and enter their email. They'll get an invite to answer it themselves, and answering is free for them, since you've already covered the cost. You'll see how far they've got, such as whether they've opened it, finished it, or chosen to keep their answers private, but you'll only see their answers if they choose to share them after they finish. For a questionnaire, once they share, you can also request your own AI Analysis of their answers. They can withdraw access at any time, which also deletes any AI Analysis you made of their answers.

You may request a refund within 24 hours of your purchase, and we won't ask you why. Do it yourself from Settings > Billing: within the window a “Request refund” button appears next to the purchase. If your payment hasn't been charged yet when you ask, we cancel the pending charge instead.

Four things close that window early, and all four are in Terms Section 8. A gift can no longer be refunded once the recipient has claimed it, and a Partner Questionnaire once the person you sent it to has opened it — in both cases someone else already has what you paid for. You can refund any given questionnaire for yourself once; if you buy the same one again after that refund, the new purchase is final (gifts don't count either way). And starting an AI Analysis makes a purchase final: a questionnaire you bought for yourself once you start an analysis of your own answers to it, and AI Analysis credits once you start any analysis — even if the analysis doesn't finish. Gifts and Partner Questionnaires you send aren't affected. We tell you before you confirm.

If a purchase came with a promotional benefit, such as a free year of membership, refunding or cancelling it can end that benefit. We tell you before you confirm the refund.

If the button isn't there, the reason is shown next to the purchase. If something still looks wrong, email support@clarity4couples.com and a real person will take care of it.

Yes, from Settings > Account. Changing your email requires confirming a verification code sent to the new address before it takes effect.

Yes, from Settings > Account. Deactivating keeps your questionnaire answers, AI summaries, and purchase history safely stored, and logging back in lets you reactivate and restores full access immediately. If you'd rather have your account and data permanently deleted instead, that's also self-service now: choose "Delete account," confirm via the emailed link, and it's deleted within 30 days of your request. You can cancel any time before then by signing back in and choosing "Cancel deletion." A few records are kept after deletion; Section 7 of our Consumer Health Data Privacy Policy lists them.

Your full order history, including payment status, is available under Settings > Billing.

Every Clarity4Couples account needs at least one second factor: an authenticator app (TOTP, like Google Authenticator or Authy) or a one-time code sent to your mobile by text message. You'll be asked to set one up the first time you sign in if you haven't already. It exists because your reflections are private, and a password on its own is not enough to keep them that way.

Once that's in place you can also add a passkey — Face ID, Touch ID, Windows Hello, or a security key — as a faster way to sign in. A passkey signs you in on its own, with no password or code needed, but it works alongside your authenticator app or text message rather than replacing it. Manage all of them from Settings > Security.

If you set up more than one method — say an authenticator app and a passkey, or a text message — sign in with the other one. From Settings > Security you can then remove a lost passkey or text-message number. Replacing an authenticator app there needs a code from the old app, so if that is the one you lost, email support as below.

If that was your only method, there is no self-service reset yet. Email support@clarity4couples.com from the address on your account: we'll confirm it's you and work with you to restore access, which can take longer than a quick reset. If you have a membership you want to stop in the meantime, say so and we'll cancel it for you.

Go to Settings > Billing and choose "Manage subscription" — this opens Stripe's secure billing portal, where you can update payment details or cancel anytime. If you cancel during a free or discounted first period, your membership stays active until that period ends and you aren't charged again.

Yes. Your saved responses are encrypted, and our application shows them only to you, unless you choose to share them with someone else.

If you purchase the AI analysis, your answers are sent to our AI model provider without your name, email address, or any identifier for your account. Anything you wrote is sent as you wrote it, so leave out names you'd rather not include. Each questionnaire has its own customized, proprietary AI prompt, which is run against your answers to generate a personalized summary based solely on what you shared.

Your AI Analysis is written by Claude Opus 5.5, an AI model made by Anthropic, running on Amazon Bedrock. Anthropic does not receive the answers we send for your analysis.

No. It's meant for personal reflection and insight, not as a diagnosis, treatment, or substitute for professional therapy or counseling. If you're navigating something serious, please reach out to a licensed professional.

Yes, for questionnaires — open a completed one and choose "Print" to get a clean printable page with your answers and your AI Analysis, if you've generated one. Quiz results don't have a print option yet, but it's something we're planning to add.

Email support@clarity4couples.com and we'll get back to you as soon as we can. Your email opens a support ticket, and our replies come to the address you wrote from.